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Privacy Policy

 

 

Effective Date: June 23, 2023
Last Updated: Mar 2, 2026

FitVents Inc. (Canada) (“FitVents,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit FitVents.com (the “Site”), interact with us, or purchase our products.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

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1) Contact Us

If you have questions or requests about privacy, contact:

FitVents Inc. (Canada)
Email: orders@fitvents.com
Phone: 250.819.1165
Address: 885 Newman St., Kamloops, BC V2B 5H5, Canada

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2) What Personal Information We Collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from third parties.

A) Information You Provide

When you place an order, create an account, contact us, or subscribe to updates, you may provide:

  • Name

  • Email address

  • Phone number

  • Shipping address and billing address

  • Order details (items purchased, order number)

  • Messages you send to us (customer support inquiries)

Payment info: Payments are processed by third-party payment processors. We do not store full credit card numbers. We may receive limited payment details (like payment confirmation, last four digits, billing postal code) depending on the processor.

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B) Information We Collect Automatically

When you browse our Site, we may automatically collect:

  • Device information (device type, browser type, operating system)

  • IP address and general location (city/region)

  • Pages viewed, time spent, clicks, referring/exit pages

  • Shopping activity on the Site (cart actions, product views)

This information is typically collected using cookies and similar tracking technologies.

C) Information From Third Parties

We may receive information from:

  • Payment processors (payment confirmation and fraud signals)

  • Shipping carriers (delivery status)

  • Advertising and analytics providers (performance data, attribution)

  • Social platforms if you interact with our ads or pages

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3) How We Use Your Information

We use personal information to:

  • Process orders (payment processing, shipping, returns, and refunds)

  • Provide customer support and respond to requests

  • Communicate with you about your order, delivery, or important service updates

  • Prevent fraud and improve security

  • Improve the Site and customer experience (analytics, troubleshooting, testing)

  • Marketing and advertising, including showing ads and measuring ad performance (where permitted)

  • Comply with legal obligations (tax, accounting, and regulatory requirements)

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4) Cookies, Analytics, and Advertising

Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Enable core site functions (like cart and checkout)

  • Remember preferences

  • Understand how the Site is used

  • Measure marketing effectiveness

You can usually control cookies through your browser settings. Blocking cookies may affect how the Site functions.

Analytics

We may use analytics tools to understand Site traffic and improve performance.

Advertising (Google/Meta and Similar)

We may use advertising tools (like pixel tags and conversion tracking) to:

  • Measure ad performance

  • Deliver more relevant ads

  • Build audiences for advertising (where allowed)

Your choices: You may be able to limit interest-based advertising by adjusting cookie preferences on your device/browser and using ad settings offered by platforms (for example, Google’s ad settings).

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5) How We Share Your Information

We do not sell your personal information in the traditional sense. We may share information as needed to operate our business, including with:

Service Providers

Trusted vendors who help us run the Site and fulfill orders, such as:

  • Payment processing

  • Order fulfillment and shipping

  • Website hosting and site tools

  • Analytics providers

  • Email/SMS communications

  • Customer service systems

  • Fraud prevention and security tools

These providers are only permitted to use your information to perform services for us.

Legal & Safety Reasons

We may disclose information if required to:

  • Comply with law, regulation, or legal process

  • Respond to lawful requests from authorities

  • Protect our rights, customers, or the public

  • Investigate fraud or security issues

Business Transfers

If we’re involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

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6) International Customers and Cross-Border Transfers

FitVents is based in Canada and we ship to the United States. Your information may be stored or processed in Canada, the U.S., or other countries where we or our service providers operate. These jurisdictions may have different privacy laws than your location.

We take reasonable steps to protect information regardless of where it’s processed.

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7) Data Retention & Advertising

We keep personal information only as long as necessary to:

  • Provide services and fulfill orders

  • Maintain business records (accounting/tax)

  • Resolve disputes and enforce agreements

  • Comply with legal obligations

Retention periods vary depending on the type of information and why we collected it.

Email marketing

If you opt in, we may send promotional emails (sales, product updates, tips). Every marketing email includes an unsubscribe option. We process unsubscribe requests as required under Canada’s Anti-Spam Legislation (CASL).

 

SMS (text message) marketing

If you opt in to SMS, we may send texts about promotions, product updates, and cart/order-related messages.

  • Opt-out anytime: Reply STOP to unsubscribe from marketing texts.

  • Help: Reply HELP or email orders@fitvents.com.

  • Message frequency varies. Standard message/data rates may apply.

CASL generally requires consent, identification info, and an unsubscribe mechanism for commercial electronic messages (which can include SMS).

Cookies, Meta (Facebook/Instagram) Pixel, and Conversions API

We use cookies and similar technologies for site functionality, analytics, and advertising.

 

Meta (Facebook/Instagram) advertising tools

We may use Meta Pixel and/or Meta Conversions API to:

  • Understand actions taken on our website after you view/click our ads

  • Measure ad performance and improve targeting

  • Show you more relevant FitVents ads (“remarketing”)

These tools may collect or receive information about your activity on our website (e.g., page views, purchases) and may match it to a Meta account where applicable. Meta’s business terms require businesses to disclose cookie use and data sharing with Meta.
Learn more about Meta’s data practices in Meta’s Privacy Policy.

Your choices (cookies/ads)

You can:

  • Adjust your browser settings to block cookies (some site features may not work)

  • Review and adjust ad preferences within your Meta/Facebook/Instagram settings

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8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

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9) Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

General Choices (Everyone)

  • Marketing emails: You can unsubscribe using the link in our emails.

  • Cookie controls: You can adjust browser/device settings to limit cookies and tracking.

Canada (PIPEDA)

If you are in Canada, you may have the right to request access to your personal information and request corrections. To do so, contact us at hello@fitvents.com.

United States (Including California)

If you reside in certain U.S. states, you may have rights such as:

  • Accessing personal information we hold about you

  • Requesting deletion (with certain exceptions)

  • Correcting inaccurate information

  • Opting out of certain types of targeted advertising (in some cases)

California notice (simplified):

  • We do not sell personal information for money.

  • We may share limited data with advertising/analytics partners to measure and improve ads. Some laws call this “sharing” for cross-context behavioral advertising.

  • You can reduce this through cookie controls and ad settings.

To submit a privacy request, email hello@fitvents.com with subject line: Privacy Request.

Identity Verification

To protect your information, we may need to verify your identity before completing requests.

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10) Children’s Privacy

Our Site is not intended for children under 13 (or under the applicable age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take steps to delete it.

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11) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies.​

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12) Chatbot & Automated Support

We use a website chatbot to help answer questions, provide product guidance (including sizing and installation tips), and assist with customer service requests such as returns, exchanges, and order support.

When you use the chatbot, we may collect information you choose to share, such as your name, email address, phone number, order number, shipping details, and the content of your messages. We use this information to:

  • respond to your inquiry and provide support,

  • troubleshoot product fit/installation issues,

  • process requests (e.g., exchanges or refunds), and

  • improve our customer experience and support quality.

Chatbot conversations may be processed by us and/or our customer support service providers. We do not use chatbot messages to sell your personal information. If you prefer not to use the chatbot, you can contact us at orders@fitvents.com.

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13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Last Updated” date.

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